Refund policy

Return and Refund Policy

We cut in batches of forty or fewer, so we'd rather you keep something that fits than send it back. If it doesn't, here's exactly what happens.

The short version

• 7 days from the day your order is delivered to raise an exchange or return.
• Pieces must be unworn, unwashed, and have their tags intact, in the original packaging.
• Size exchanges are free — one exchange per item.
• Refunds are issued for damaged, defective, or wrong items, and on returns where an exchange isn't possible.

How to start a return or exchange

1. WhatsApp us on [+91 XXXXX XXXXX] or email hello@macara.in within 7 days of delivery.
2. Share your order number and a photo of the piece (this helps us skip a step, and it's required for damage claims).
3. We'll confirm within 24 working hours and arrange a reverse pickup where your pin code is serviceable. If it isn't, we'll ask you to self-ship to our studio and reimburse the courier cost up to ₹150 against a receipt.
4. Once the piece reaches us it goes through a quality check — usually 2 working days.
5. Exchange: your new size ships out within 2 working days of the check clearing. Refund: processed within 5–7 working days of the check clearing.

Where refunds go

• Prepaid orders — back to the original payment method. Banks typically take another 3–7 working days to show it.
• Cash on delivery orders — by UPI or bank transfer to an account in the name of the person who placed the order. We'll ask you for these details at the time.
• Store credit — if you'd prefer it, we can issue credit instead. It doesn't expire.

Original shipping was free, so nothing is deducted there. If you return part of an order and the remaining value falls below a discount threshold you used, the discount is recalculated on what you keep.

What we can't take back

• Pieces that have been worn, washed, altered, or tailored.
• Items returned without tags, or after the 7-day window.
• Anything marked Final sale on the product page — this is stated clearly before you add to bag.
• Blouses, and any innerwear or intimate pieces, for hygiene reasons.
• Gift cards.

Damaged, defective, or wrong item

Tell us within 48 hours of delivery with photos of the piece and the shipping label. We'll send a replacement or a full refund, including any return shipping — your choice. You don't pay for our mistake.

A note on our prints and fabrics

Our prints are drawn in-house and printed on cotton mul, chanderi and handloom silk. Small irregularities in the print, weave, or shade are how these fabrics are — they aren't defects, and they aren't grounds for a return. Screens are also honest liars about colour; a shade may sit a little differently in daylight.